Step Up and Lead
In Step Up and Lead, Frank Viscuso - author, speaker, and career deputy chief - shares the secrets of effective fire service leadership, introduces the traits and skills essential for successful fire service leaders, and discusses the importance of customer service.
Designed to help you reach the top of your profession, this book is considered a must-read for anyone who is ready to step up and lead!
“This book does not belong on your bookshelf, it belongs on your desk, dog-eared, highlighted, and written in. Don’t just read it. Use it.” —Vincent Dunn, Deputy Chief (Ret.), FDNY
Contents:
- Foreword by Vincent Dunn
- Acknowledgments
- A leader of one
- Leadership traits
- Leadership skills
- Customer service
- Call to action
- Index
Features and Benefits:
- Utilize the talents, skills & abilities of others
- Effectively delegate tasks
- Deal with subordinate problems
- Critique others
- Prevent freelancing
- Create a mentorship program
- Improve workplace morale
- Provide praise and recognition
- Conduct effective meetings
- Tackle administrative tasks
- Create programs
- Communicate and present
- Lead on the fireground
- Set and achieve goals
- Provide exceptional customer service
- Make high pressure decisions
- Gain a competitive advantage with promotions
©2013, 286 Pages / Hardcover / 6 in. x 9 in.
